Privacy Policy

Effective Date: 23 July 2026
Last Updated: 23 July 2026

1. Introduction

RNR Technologies Pty Ltd (“RNR Technologies”, “Cowork AI”, “we”, “our”, or “us”) is committed to protecting your privacy and handling personal information responsibly.

Cowork AI is a registered brand of RNR Technologies Pty Ltd and provides AI-powered voice agents, automation solutions, software services, and related technology products through our website: https://coworkai.au

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you access or use Cowork AI services, including our website, customer dashboard, AI agents, integrations, and related platforms.

We handle personal information in accordance with applicable privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where applicable.

2. Information We Collect

We may collect different types of information depending on how you interact with our services.

2.1 Account Information

When you create an account or use our services, we may collect:

• Full name
• Business name
• Email address
• Phone number
• Company details
• Account login information
• User preferences
• Billing information

2.2 Customer Platform Data

When customers configure and use Cowork AI services, we may process:

• AI agent configurations
• Agent names and settings
• Prompts and instructions
• Workflows and automation rules
• Call transcripts
• Call recordings
• Customer contact information
• Appointment information
• Integration settings
• Usage information

2.3 Technical Information

When you access our website or platform, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Login activity
• Session information
• Security logs
• Cookies and similar technologies

2.4 Payment Information

Payments are processed through secure third-party payment providers.

Cowork AI does not store complete credit card numbers or payment card details.

3. How We Collect Information

We collect information when you:

• Create an account
• Subscribe to our services
• Contact us for support
• Configure AI agents
• Upload information
• Connect third-party applications
• Use our dashboard
• Visit our website
• Communicate with us

We may also collect information automatically through cookies, analytics, and security technologies.

4. How We Use Your Information

We may use your information to:

• Provide and operate Cowork AI services
• Create and manage customer accounts
• Configure and maintain AI agents
• Process subscriptions and payments
• Provide customer support
• Monitor platform security
• Detect misuse or fraudulent activity
• Improve service reliability and performance
• Develop new features
• Communicate important service updates
• Meet legal and regulatory obligations

5. Customer Data Ownership

Customers retain all rights, ownership, and control over the information they provide to Cowork AI.

This includes:

• Call recordings
• Call transcripts
• Customer contacts
• Business information
• AI prompts
• Agent configurations
• Workflow settings
• Uploaded files and data

RNR Technologies Pty Ltd does not claim ownership of Customer Data.

We process Customer Data only for the purpose of:

• Delivering our services
• Maintaining platform functionality
• Providing support
• Improving reliability and security

Customers are responsible for ensuring they have the necessary rights, permissions, and legal authority to provide Customer Data to Cowork AI.

6. Artificial Intelligence Processing

Cowork AI uses artificial intelligence technologies to provide conversational AI and business automation services.

Depending on customer configuration, AI agents may process:

• Voice conversations
• Customer enquiries
• Call recordings
• Transcripts
• Business workflows
• Appointment information
• Customer requests

AI processing is performed only to deliver the services requested by the customer.

Customers are responsible for ensuring their use of AI agents complies with applicable laws, including privacy and telecommunications requirements.

7. Call Recording and Transcripts

Cowork AI enables customers to create AI voice agents that may interact with callers.

Where calls are recorded or transcribed:

• Customers are responsible for obtaining any required consent from callers.
• Customers must comply with applicable call recording and privacy laws.
• Customers determine how recordings and transcripts are used within their business.

Cowork AI processes recordings and transcripts only to provide the requested services.

8. AI Training and Model Improvement

Customer data, including:

• Private conversations
• Call recordings
• Transcripts
• Customer information

is not used to train publicly available AI models unless explicitly agreed with the customer in writing.

We may use aggregated and de-identified information to:

• Improve platform performance
• Monitor service reliability
• Develop new features
• Analyse usage trends

Aggregated information does not identify individual customers or users.

9. Data Processing Responsibilities

For customer information processed through the Cowork AI platform:

• Customers remain responsible for determining why and how information is collected.
• Customers are responsible for ensuring they have a lawful basis for processing personal information.
• RNR Technologies Pty Ltd acts as a service provider processing information on behalf of customers.

Customers remain responsible for responding to requests from their own customers regarding personal information.

10. Sharing of Information

RNR Technologies Pty Ltd does not sell, rent, or trade personal information.

We may share information with trusted service providers that help us deliver our services, including:

• Cloud hosting providers
• AI technology providers
• Voice and telecommunications providers
• Payment processors
• Analytics providers
• Customer support platforms

These providers are permitted to use information only for providing services to Cowork AI.

11. Third-Party Services

Cowork AI may integrate with third-party platforms, including:

• Telecommunication providers
• AI model providers
• Payment platforms
• CRM systems
• Calendar applications
• Productivity platforms

Third-party providers operate under their own privacy policies and terms.

We recommend reviewing their privacy practices before connecting external services.

12. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep users signed in
• Remember preferences
• Improve website performance
• Analyse usage patterns
• Enhance security
• Prevent fraudulent activity

You may control cookies through your browser settings. Disabling cookies may affect some functionality.

13. Information Security

We implement reasonable technical and organisational measures to protect information against:

• Unauthorised access
• Accidental loss
• Misuse
• Disclosure
• Alteration

Security measures may include:

• Access controls
• Authentication protections
• Monitoring systems
• Encryption technologies
• Security reviews

No online service can guarantee complete security.

Where required by law, we will respond to eligible data breaches under applicable legislation, including Australia’s Notifiable Data Breaches scheme.

14. International Data Transfers

Some technology providers used by Cowork AI may process information outside Australia.

Where international processing occurs, we take reasonable steps to ensure appropriate protections are maintained.

15. Data Retention

We retain information only for as long as necessary to:

• Provide services
• Maintain customer accounts
• Meet legal obligations
• Resolve disputes
• Prevent fraud
• Maintain business records

Customers may request deletion of their information, subject to legal and operational requirements.

16. Your Privacy Rights

You may request:

• Access to personal information we hold about you
• Correction of inaccurate information
• Deletion of information where permitted
• Withdrawal of marketing preferences

To make a privacy request, contact us using the details below.

17. Customer Responsibilities

Customers are responsible for:

• Protecting account credentials
• Managing authorised users
• Obtaining required customer consent
• Ensuring uploaded data is lawful
• Ensuring AI agents are used responsibly
• Complying with applicable privacy and telecommunications regulations

18. Business Transfers

If RNR Technologies Pty Ltd undergoes:

• A merger
• Acquisition
• Corporate restructure
• Sale of assets

information may be transferred as part of that transaction.

We will take reasonable steps to ensure information continues to receive appropriate protection.

19. Legal Disclosures

We may disclose information where required by law, including:

• Court orders
• Legal processes
• Regulatory requirements
• Law enforcement requests

We may also disclose information where reasonably necessary to:

• Protect our rights
• Prevent fraud
• Protect users
• Maintain platform security

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our services
• Legal requirements
• Security improvements
• Business changes

The latest version will always be available on our website.

21. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us.

RNR Technologies Pty Ltd
Trading Brand: Cowork AI

Website: https://coworkai.au
Email: support@coworkai.au