Terms of Service

Last Updated: 23 July 2026

1. Introduction

Welcome to Cowork AI.

These Terms of Service (“Terms”) govern your access to and use of Cowork AI’s website, platform, applications, AI voice agents, automation services, dashboards, integrations, and related services (collectively, the “Services”).

Cowork AI is operated by RNR Technologies (“Cowork AI”, “we”, “us”, or “our”).

By accessing or using our Services, creating an account, subscribing to a plan, or engaging our services, you agree to be bound by these Terms.

If you do not agree with these Terms, you must not access or use our Services.

2. Description of Services

Cowork AI provides AI-powered business automation solutions, including:

• AI voice receptionists and conversational agents
• Automated customer enquiry handling
• Appointment booking and scheduling automation
• Lead capture and qualification
• Call routing and escalation workflows
• Business process automation
• AI-powered dashboards and analytics
• Integrations with third-party platforms and business systems

Our Services use artificial intelligence technologies, including third-party AI models, voice technologies, telecommunications providers, and automation platforms.

We continually improve and update our Services, and features may change over time.

3. AI Services Disclaimer

You acknowledge and agree that:

• AI-generated responses may not always be accurate, complete, or suitable for every situation.
• AI agents should not be relied upon as a replacement for professional advice or human decision-making where accuracy is critical.
• You are responsible for reviewing and approving AI agent behaviour, scripts, workflows, and business rules before deployment.
• AI systems may occasionally misunderstand requests, provide incorrect information, or require human intervention.

Cowork AI does not guarantee that AI-generated conversations, responses, bookings, or outcomes will always meet your expectations.

4. Customer Responsibilities

You agree that you are responsible for:

• Providing accurate business information required to configure your AI agents.
• Reviewing and approving agent scripts, workflows, knowledge bases, and responses.
• Ensuring your use of AI agents complies with applicable laws and regulations.
• Obtaining all required customer notifications, permissions, and consents for recording or processing communications.
• Ensuring your users and employees comply with these Terms.

You must not use Cowork AI Services for:

• Illegal activities
• Fraudulent activities
• Spam campaigns
• Harassment or abuse
• Impersonating individuals without permission
• Activities that violate privacy, telecommunications, or consumer protection laws

5. AI Voice Calls and Recordings

Depending on your configuration, Cowork AI may process:

• Voice conversations
• Call recordings
• Transcripts
• Caller information
• Appointment details
• Customer enquiries

You are responsible for ensuring appropriate disclosures and obtaining any required consent from callers regarding:

• AI interaction disclosure
• Call recording
• Storage and processing of personal information

You acknowledge that telecommunications and privacy laws vary by jurisdiction.

6. Customer Data Ownership

You retain ownership of all business information, customer data, documents, recordings, transcripts, and content that you provide to Cowork AI (“Customer Data”).

You grant Cowork AI permission to process Customer Data solely for:

• Providing the Services
• Operating your AI agents
• Maintaining and improving platform reliability
• Providing customer support
• Preventing fraud and security issues

Cowork AI does not claim ownership of your Customer Data.

7. AI Improvement and Service Analytics

We may use aggregated, anonymised, or de-identified information to:

• Improve platform performance
• Monitor system reliability
• Analyse usage trends
• Enhance our AI systems

We will not use your confidential business information to create products, services, or models that disclose your private information.

8. Third-Party Services

Cowork AI integrates with third-party services, which may include:

• Telecommunications providers
• AI model providers
• Voice synthesis providers
• Calendar systems
• CRM platforms
• Payment providers

Your use of third-party services may be subject to their own terms and privacy policies.

Cowork AI is not responsible for outages, failures, pricing changes, or actions taken by third-party providers.

9. Account Registration

To access certain Services, you may need to create an account.

You agree to:

• Provide accurate information
• Maintain account security
• Keep login credentials confidential
• Notify us of unauthorised access

You are responsible for all activity performed through your account.

10. Subscription Plans and Payments

Cowork AI may offer subscription-based plans, usage-based pricing, or customised enterprise agreements.

Subscription fees may include:

• Platform access fees
• AI agent fees
• Usage charges
• Telecommunications charges
• Additional feature fees

Payments are processed through approved payment providers.

By subscribing, you authorise recurring billing unless cancelled before your next billing period.

11. Usage Limits and Additional Charges

Some plans may include limits such as:

• AI call minutes
• Number of agents
• Phone numbers
• Users
• Automation runs
• Storage

If you exceed included limits, additional charges may apply according to your selected plan.

We will make reasonable efforts to notify customers where significant usage increases occur.

12. Cancellation and Termination

You may cancel your subscription according to your plan terms.

Unless otherwise stated:

• Subscription fees already paid are non-refundable.
• Access continues until the end of your billing period.
• You remain responsible for charges incurred before cancellation.

Cowork AI may suspend or terminate access if:

• You breach these Terms
• Payments are overdue
• Your usage creates security, legal, or operational risks

13. Intellectual Property

All Cowork AI intellectual property remains owned by RNR Technologies, including:

• Software
• Platform design
• Branding
• Website content
• Documentation
• AI workflows
• Proprietary technology

You may not:

• Copy or reproduce our platform
• Reverse engineer our systems
• Attempt to extract source code
• Resell our Services without permission

14. Service Availability

We aim to provide reliable Services but do not guarantee:

• Continuous availability
• Error-free operation
• Uninterrupted telecommunications
• Third-party platform availability

Services may occasionally be unavailable due to:

• Maintenance
• Security updates
• Infrastructure issues
• Third-party outages

15. Limitation of Liability

To the maximum extent permitted by Australian law:

Cowork AI is not liable for:

• Lost profits
• Lost business opportunities
• Customer disputes
• Missed calls caused by third-party systems
• Incorrect AI responses
• Business decisions made using AI-generated information

Our total liability relating to the Services will not exceed the fees paid by you during the previous three months.

16. Indemnity

You agree to protect and indemnify Cowork AI against claims, damages, losses, or expenses arising from:

• Your misuse of the Services
• Your violation of applicable laws
• Your customer communications
• Your supplied content or instructions
• Failure to obtain required permissions or consents

17. Privacy

Your use of Cowork AI is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, process, store, and protect personal information.

18. Changes to These Terms

We may update these Terms from time to time.

Updated Terms will be published on our website with a revised update date.

Continued use of the Services after changes means you accept the updated Terms.

19. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies rights available to consumers under Australian Consumer Law where those rights cannot legally be excluded.

20. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

You agree that disputes relating to these Terms will be handled through the courts of New South Wales, Australia.

21. Contact Us

If you have questions about these Terms, contact:

Cowork AI
Operated by RNR Technologies

Website: https://coworkai.au
Email: support@coworkai.au